Vacancy

Function

Customer Service & Marketing Administrator

Department

Sales and Marketing

Location

Camarillo, California, USA

Level of experience

Mid Level

Contract type

Full-time

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SUMMARY OF THE ROLE:

The primary purpose of the Customer Service & Marketing Administrator is to provide effective customer service for internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the marketing department. The position will primarily be located in our Camarillo, CA location.

QUALIFICATIONS & PROFICIENCY:

  • BA in Business Administraiton or Marketing (Minimum Associate’s Degree with 2 years’ experience in a similar role)
  • Proficient with MS Office
  • Graphics, Adobe package
  • Experience in Navision an added advantage
  • Exceptional interpersonal skills
  • Energetic hard worker that takes initiative
  • Results oriented with strong organizational skills and effective time management skills
  • Ability to work well with other departments / teams
  • Customer/Client Focus
  • Ability to define problems, collect data, establish facts, and discuss course of action with department head
  • Communication Proficiency
  • Detail oriented

Job Description and Essential Functions:

  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Processes customer orders/changes/returns according to established department policies and procedures.
  • Partners with the sales team to meet and exceed customer’s service expectations.
  • Assists the marketing team with design of images for brochures, flyers and catalogues
  • Assembles catalogues and maintains sufficient inventory for customer requirements (printing, preparing labels, adding samples, ordering binders as well as shipping/mailing).
  • Maintains a library of catalogues, samples, presentations, brochures used for marketing and corporate purposes (both digital and actual samples).
  • Works closely with the finance department to resolve disputed credit items.
  • Work closely with Planning and Shipping regarding orders for customer groups
  • Provides timely feedback to the company regarding customer concerns.
  • Other duties as assigned

Application form

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